Questions and Support
Please take a moment to explore the IBLCE website, including the IBLCE Resources page and the Frequently Asked Questions (FAQs) pages for Certification and Recertification. If you still have questions, please contact the person below who can best help you with your questions.
IBLCE in the Americas & Israel
First Impression Specialist
First Point of Contact for IBLCE in the Americas & Israel and general customer service support, name changes and certification verification. Andreina habla Español and parla Italiano.
For customer service for certification, recertification, certificates and ID replacement. Support for candidates and IBCLCs with a last name beginning with the letters N-Z.
Senior Certification Coordinator
For customer service for certification, recertification, CERPs Short-Term Providers, and the IBCLC Care Award program. Support for candidates and IBCLCs with a last name beginning with the letters E-M.
Customer Relations Team Manager
For customer service for certification, recertification, medical accommodations, Pathway 3 applications and CERPs Long-Term Providers. Maria habla Español. Support for candidates and IBCLCs with a last name beginning with the letters A-D.
Saray Hill, IBCLC
Director, IBCLC Promotion & Advancement for the Americas and Israel
For promotion and development of the IBCLC credential in the Americas and Israel. Saray habla Español.
IBLCE in the Asia-Pacific and Africa
For all exam and recertification questions as well as educators applying for CERPs for programs.
Karolyn Vaughan, Ph.D., IBCLC
Regional Director, Asia-Pacific and Africa
IBLCE in Europe, the Middle East & North Africa
For recertification, CERPs, and all general questions in English, German (Carole spricht Deutsch) and French (Carole parle Francais).
Ilse Bichler, IBCLC
Regional Director, Europe, the Middle East & North Africa.
Ilse spricht Deutsch.
Please note—IBLCE does not discuss ethics questions by phone. Please email firstname.lastname@example.org. For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.
International Office Manager
For vendor relationships and list questions.
Global Certification Specialist
For administration of the online application system (English only) and certification and recertification guide updates. Sarah habla Español and parle Francais.
Global Relations Liaison
For non-English application processing and coordination with regional offices.
Global Certification Manager
For worldwide exam seating administration.
Global Committees Manager
For written inquiries regarding Appeals and Ethics & Discipline.
Kelley Pederson, MBA
Manager, Global Digital Communications & Committees
For website questions.
Eileen LaGreca, CPO
Director, Finance and Internal Operations
For accounts payable and reimbursements.
Joyanna Mills, M.A., CAE
Director, Examination Development
Pam Weber, CAE
Global Director of Certification
For global operations management of certification and recertification.