The online credential management system is now available.
You will need to reset your password by clicking on the “Forgot Password” link on the login page before you attempt to login.
We recently were made aware that an unauthorised third party placed malware on Pearson VUE’s Credential Manager System, which is an online application/database platform that supports the IBCLC certification program. From Pearson’s preliminary investigation, it appears that the unauthorised party improperly accessed certain limited personal information. At this time, Pearson VUE believes the data fields that may have been compromised are limited to names, postal addresses, phone numbers, email addresses, user IDs, companies, last four digits of credit card numbers and, in some cases, dates of birth. As of now, they do not believe that Social Security numbers (information which IBLCE does not currently collect) or full payment card information was affected by this issue. Their analysis to date indicates that this is isolated to Pearson VUE’s Credential Manager System. There is no indication any other systems have been affected. This was not focused on IBLCE but on the PCM system which provides an online application platform for a number of certification/licensure programs around the world. They are working to investigate the source and details of this issue with global cybersecurity experts.
Because the privacy of your information is important, as a precautionary measure, we also suggest that you take the following actions to complement Pearson’s efforts to minimize or eliminate potential harm:
• Change your User Name and Password when the system is back on line;
• Use added caution when opening or clicking through hyperlinks in any email; and
• Before clicking on a hyperlink embedded in an email, hover your cursor over the link to verify the accurate URL address for that link.
Please know that neither Pearson nor IBLCE will ever ask for your password in any communication and will not ask for your credit card data except in connection with processing an application. If you receive a questionable or suspicious email or phone call that appears to originate from Pearson or IBLCE, or have questions about this incident, please contact Pearson at the number below.
Pearson has been regularly providing updates and will provide information as it becomes available. Pearson is also setting up a toll-free number to assist users with any questions or concerns they have. What is initially available is an incident response line which includes the initial information on the incident, but Pearson has apprised that this will be staffed in the near future and further information provided as available. Pearson advises that the toll-free number in U.S. and Canada is (855) 270-9182 and the international toll-free number is +001 (512) 201-2203. Please address your questions to this number.
Pearson has expressed regret to IBLCE and its clients for any inconvenience that this incident may cause, and thanks you for your understanding and cooperation as the investigation continues. IBLCE thanks you for your patience while this issue is more fully investigated and resolved.
Pearson has arranged with AllClear ID to offer identity protection services to potentially affected users for one year at no cost to them. For more information about these services, users in the U.S. and Canada may call (855) 270-9182. International users may call +001 (512) 201-2203 or email firstname.lastname@example.org to schedule a call.
IBCLC Certification Program Reaccredited By NCCA
Marks 26 years of continuous NCCA accreditation.
The International Board of Lactation Consultation Examiners® (IBLCE®) is pleased to announce that the National Commission for Certifying Agencies (NCCA) of the Institute of Credentialing Excellence (ICE) recently reaccredited IBLCE’s International Board Certified Lactation Consultant® (IBCLC®) certification program.