Questions & Support

Please locate the region of the world which serves you!

IBLCE in the Americas & Israel

Munira Hanaffi
Certification Coordinator
For AMS customer service for certification, recertification, CERPs Short-Term Providers, certification verifications and name changes. Support for candidates and IBCLCs with a last name beginning with the letters A-H. Munira is conversant in French.
Grace Taber
Certification Coordinator
For AMS customer service for certification, recertification, certificates, ID replacement, and IBCLC Care Award Program Support for candidates and IBCLCs with a last name beginning with the letters I-P.
Andreina Cazzol
Senior Certification Coordinator
For AMS customer service for certification, recertification, CERPs Long-Term Providers, worldwide examination seating. Support for candidates and IBCLCs with a last name beginning with the letters Q-Z. Andreina habla Español.
Saray Hill, IBCLC
Director of Promotion & Advancement for the Americas and Israel
For promotion and development of the IBCLC credential in the Americas and Israel. Saray habla Español.

IBLCE in the Asia-Pacific and Africa

Kerrie Shipley
Customer Service & Office Manager
For customer service.
Karolyn Vaughan, Ph.D., IBCLC
Director of Promotion & Advancement for the Asia-Pacific and Africa
For promotion and development of the IBCLC credential in the Asia-Pacific and Africa.

IBLCE in Europe, the Middle East & North Africa

Gabriela Booth
Customer Service
For customer service in English, German (Gabriela spricht Deutsch) and French (Gabriela parle Francais).
Carole Iffinger
Customer Service
For customer service in English, German (Carole spricht Deutsch) and French (Carole parle Francais).
Ilse Bichler, IBCLC
Director of Promotion & Advancement for Europe, the Middle East & North Africa
For promotion and development of the IBCLC credential in Europe, the Middle East & North Africa. Ilse spricht Deutsch.

IBLCE International 

Please note—IBLCE does not discuss ethics matters by phone.  Please email international@iblce.org.  For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.

Ashley Davis
Global Certification Coordinator
For website and communications questions, and for internal administration of the worldwide online application systems.
Megan McGrath
Executive Coordinator
For International Office Coordination and Event Planning.
Long Hua
Global Database Administration Coordinator
For internal administration of the worldwide online application systems.
Truc Pham
Finance Manager
For accounting and invoice related questions.
Hyunji DeVera
Senior Global Certification Manager
For global internal management of online application system.
Kelley Rogers, MBA
Board Administrator
For website questions.
Maria Palomino
Associate Director, Certification and Customer Relations
For oversight of AMS certification and recertification matters, examination accommodations, and worldwide examination seating. Maria habla Español.
Susan Brayshaw
Associate Director for Compliance Services
For matters pertaining to the General Data Protection Regulation.
Zerrin Sayar
Chief Administrative & Special Initiatives Officer
For oversight of Finance and Special Initiatives.
Rebecca Puckett, MPH, IBCLC
Chief Examination Officer
Pam Weber, CAE
Chief Operating Officer
For oversight of global operations for certification and recertification.
Sara Blair Lake, J.D., CAE
CEO
For worldwide organisational issues.