Questions & Support

Please locate the region of the world which serves you!

IBLCE in the Americas & Israel

Andreina Cazzol
Certification Coordinator
For AMS customer service for certification, recertification, CERPs Short-Term Providers, certification verifications, name changes. Support for candidates and IBCLCs with a last name beginning with the letters Q-Z. Andreina habla Español.
For AMS customer service for certification, recertification, certificates, ID replacement and IBCLC Care Award program. Support for candidates and IBCLCs with a last name beginning with the letters A-H.
For AMS customer service for certification, recertification, and CERPs Short-Term Providers, Support for candidates and IBCLCs with a last name beginning with the letters I-P.
Maria Palomino
Senior Certification and Customer Relations Manager
Team Lead for AMS certification and recertification matters, examination accomodations, Pathway 3 verifications, CERPs Long-Term providers and oversight of worldwide examination seating. Maria habla Español.
Saray Hill, IBCLC
Director of Promotion & Advancement for the Americas and Israel
For promotion and development of the IBCLC credential in the Americas and Israel. Saray habla Español.

IBLCE in the Asia-Pacific and Africa

Kerrie Shipley
Office Manager
For all exam and recertification questions as well as educators applying for CERPs for programs.
Karolyn Vaughan, Ph.D., IBCLC
Director of Promotion & Advancement for the Asia-Pacific and Africa
For promotion and development of the IBCLC credential in the Asia-Pacific and Africa.

IBLCE in Europe, the Middle East & North Africa

Carole Iffinger
Recertification Manager
For recertification, CERPs, and all general questions in English, German (Carole spricht Deutsch) and French (Carole parle Francais).
Ilse Bichler, IBCLC
Director of Promotion & Advancement for Europe, the Middle East & North Africa
For promotion and development of the IBCLC credential in Europe, the Middle East & North Africa. Ilse spricht Deutsch.

IBLCE International 

Please note—IBLCE does not discuss ethics questions by phone.  Please email international@iblce.org.  For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.

Megan McGrath
Executive Coordinator
For International Office Coordination and Event Planning.
Truc Pham
International Office Manager
For Accounts Payable and list questions.
Sarah Stallard
Manager, Global Database Administration
For administration of the online application system (English only) and certification and recertification guide updates. Sarah habla Español and parle Francais.
Joy King
Global Certification Manager
For worldwide exam seating administration.
Hyunji DeVera
Senior Global Certification Manager
For global internal management of online application system.
Kelley Pederson, MBA
Senior Manager, Global Digital Communications & Committees
For website questions.
Eileen LaGreca, CPO
Director, Finance and Internal Operations
For vendor relationships and reimbursements.
Rebecca Puckett, MPH, IBCLC
Director, Examination Development
Pam Weber, CAE
Chief Operating Officer
For oversight of global operations for certification and recertification.
Sara Blair Lake, J.D., CAE
CEO
For worldwide organizational issues.