Questions & Support

IBLCE in the Americas & Israel

 

Andreina Cazzol
First Impression Specialist
First Point of Contact for IBLCE in the Americas & Israel and general customer service support, name changes and certification verification. Andreina habla Español and parla Italiano.
Ruth Haile
Certification Coordinator
For customer service for certification, recertification, certificates and ID replacement. Support for candidates and IBCLCs with a last name beginning with the letters N-Z.
Brittany Jenkins
Senior Certification Coordinator
For customer service for certification, recertification, CERPs Short-Term Providers, and the IBCLC Care Award program. Support for candidates and IBCLCs with a last name beginning with the letters E-M.
Maria Palomino
Customer Relations Team Manager
For customer service for certification, recertification, medical accommodations, Pathway 3 applications and CERPs Long-Term Providers. Maria habla Español. Support for candidates and IBCLCs with a last name beginning with the letters A-D.
Saray Hill, IBCLC
Director, IBCLC Promotion & Advancement for the Americas and Israel
For promotion and development of the IBCLC credential in the Americas and Israel. Saray habla Español.

IBLCE in the Asia-Pacific and Africa

 

Kerrie Shipley
Office Manager
For all exam and recertification questions as well as educators applying for CERPs for programs.
Karolyn Vaughan, Ph.D., IBCLC
Regional Director, Asia-Pacific and Africa

IBLCE in Europe, the Middle East & North Africa

 

Carole Iffinger
Recertification Manager
For recertification, CERPs, and all general questions in English, German (Carole spricht Deutsch) and French (Carole parle Francais).
Ilse Bichler, IBCLC
Regional Director, Europe, the Middle East & North Africa.
Ilse spricht Deutsch.

IBLCE International 

Please note—IBLCE does not discuss ethics questions by phone.  Please email international@iblce.org.  For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.

 

Truc Pham
International Office Manager
For vendor relationships and list questions.
Sarah Stallard
Manager, Global Database Administration
For administration of the online application system (English only) and certification and recertification guide updates. Sarah habla Español and parle Francais.
Hyunji DeVera
Global Relations Manager
For non-English application processing and coordination with regional offices.
Joy King
Global Certification Manager
For worldwide exam seating administration.
Karen Koenig
Global Committees Manager
For written inquiries regarding Appeals and Ethics & Discipline.
Kelley Pederson, MBA
Manager, Global Digital Communications & Committees
For website questions.
Eileen LaGreca, CPO
Director, Finance and Internal Operations
For accounts payable and reimbursements.
Joyanna Mills, M.A., CAE
Director, Examination Development
Pam Weber, CAE
Deputy Executive Director, Certification Operations and Special Initiatives
For global operations management of certification and recertification.
Sara Blair Lake, J.D., CAE
Executive Director
For worldwide organizational issues.