Questions & Support

Please locate the region of the world which serves you!


IBLCE is currently experiencing higher than normal call and e-mail volumes and is working to respond to all inquiries as quickly as possible. Thank you for your patience.


Please note: IBLCE does not discuss ethics matters by phone. Please email international@iblce.org. For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.

IBLCE does not accept Appeals submitted via email, mail, or Fax. All Appeals and related materials should be submitted via ShareFile here (Choose Recipient: White, A.).  For specific information, please reach out to your regional office.

For your protection and privacy, IBLCE cannot accept Ethics and Discipline or Appeals materials via email. Any Appeals materials received via email will be deleted.


IBLCE in the Americas & Israel

Customer Service

For communications with the Americas and Israel at this time, please email iblce@iblce.org or contact your certification coordinator below.

Your coordinator may assist you with certification (including Pathway 3 Verification Plans), recertification, examination, name changes, certification verifications, and other enquiries.

Anuka Ulziitugs
Certification Coordinator
• Supports candidates and IBCLCs with a last name beginning with the letters A-L.
Munira Hanaffi
Certification Coordinator
• Support for candidates and IBCLCs with a last name beginning with the letters M-Z.

Munira is conversant in French.

Promotion & Advancement

Saray Hill, IBCLC
Director of Promotion & Advancement for the Americas and Israel
For promotion and advancement of the IBCLC credential in the Americas and Israel. Saray habla Español.

IBLCE in Asia Pacific & Africa

Customer Service

Kerrie Shipley
Customer Service & Office Manager

Promotion & Advancement

Karolyn Vaughan, Ph.D., IBCLC
Director of Promotion & Advancement for Asia-Pacific and Africa
For promotion and advancement of the IBCLC credential in Asia-Pacific and Africa.

IBLCE in Europe, the Middle East, & North Africa

Customer Service

Sandrine Louvet
Customer Service
For customer service in English, German (Sandrine spricht Deutsch), and French (Sandrine parle Français). Sandrine is conversant in Greek.
Carole Iffinger
Director of Operations for Europe, the Middle East, & North Africa
For customer service in English, German (Carole spricht Deutsch), and French (Carole parle Français).

IBLCE International 

Please note — IBLCE does not discuss ethics matters by phone.  Please email international@iblce.org.  For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.

Grace Taber
Communications & Certification Coordinator
For website and communications questions, and for internal administration of the worldwide online application systems.
Megan McGrath
Executive Coordinator
For International Office Coordination and Event Planning.
Jhosselyn Vela
Senior Accounting Coordinator
For accounting and invoice related questions.
Long Hua
Senior Global Database Administration Coordinator
For internal administration of the worldwide online application systems.
Jahaana Nealy
International Executive Specialist
For internal administration and support of compliance services
Abigail W. Menchel, PMP
Executive Administrator
For IT initiatives, vendor, and contract management.
Kathryn Kovacs
Senior Brand & Communications Manager
For website oversight and digital communications.
Vivian Ross
Director, Certification & Customer Relations
For oversight of customer relations in the AMS region including certification, recertification, accommodations, and worldwide examination administration.
Lesley Phillips
Senior Director of Global Certification
For operational aspects of the certification program worldwide.
Susan Brayshaw
Senior Director for Executive Office and Compliance Services
For matters pertaining to the General Data Protection Regulation.
Zerrin Sayar
Chief Administrative & Special Initiatives Officer
For oversight of Finance and Special Initiatives.
Liz Grater
Chief Operating Officer
For oversight of IBCLC certification programme development and operations worldwide.
Sara Blair Lake, J.D., CAE
CEO
For worldwide organisational issues.