Questions & Support

Please locate the region of the world which serves you!


IBLCE in the Americas & Israel

Customer Service

For communications with the Americas and Israel at this time, please email iblce@iblce.org or contact your certification coordinator below.

Your coordinator may assist you with certification (including Pathway 3 Verification Plans), recertification, examination, name changes, certification verifications, and other enquiries.

Anuka Ulziitugs
Certification Coordinator
• Supports candidates and IBCLCs with a last name beginning with the letters A-L.
Munira Hanaffi
Certification Coordinator
• Support for candidates and IBCLCs with a last name beginning with the letters M-Z.

Munira is conversant in French.

Promotion & Advancement

Saray Hill, IBCLC
Director of Promotion & Advancement for the Americas and Israel
For promotion and advancement of the IBCLC credential in the Americas and Israel. Saray habla Español.

IBLCE in Asia Pacific & Africa

Customer Service

Kerrie Shipley
Customer Service & Office Manager

Promotion & Advancement

Karolyn Vaughan, Ph.D., IBCLC
Director of Promotion & Advancement for the Asia-Pacific and Africa
For promotion and advancement of the IBCLC credential in the Asia-Pacific and Africa.

IBLCE in Europe, the Middle East, & North Africa

Customer Service

Sandrine Louvet
Customer Service
For customer service in English, German (Sandrine spricht Deutsch), and French (Sandrine parle Français). Sandrine is conversant in Greek.
Carole Iffinger
Director of Operations for Europe, the Middle East, & North Africa
For customer service in English, German (Carole spricht Deutsch), and French (Carole parle Français).

IBLCE International 

Please note — IBLCE does not discuss ethics matters by phone.  Please email international@iblce.org.  For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.

Grace Taber
Communications & Certification Coordinator
For website and communications questions, and for internal administration of the worldwide online application systems.
Megan McGrath
Executive Coordinator
For International Office Coordination and Event Planning.
Jhosselyn Vela
Senior Accounting Coordinator
For accounting and invoice related questions.
Long Hua
Senior Global Database Administration Coordinator
For internal administration of the worldwide online application systems.
Abigail W. Menchel
Executive Administrator
For IT initiatives, vendor, and contract management.
Kathryn Kovacs
Senior Brand & Communications Manager
For website oversight and digital communications.
Maria Palomino
Associate Director, Certification and Customer Relations
For oversight of AMS certification and recertification matters, examination accommodations, and worldwide examination seating. Maria habla Español
Lesley Phillips
Senior Director of Global Certification
For operational aspects of the certification program worldwide.
Susan Brayshaw
Senior Director for Executive Office and Compliance Services
For matters pertaining to the General Data Protection Regulation.
Liz Grater
Chief Operating Officer
Zerrin Sayar
Chief Administrative & Special Initiatives Officer
For oversight of Finance and Special Initiatives.
Sara Blair Lake, J.D., CAE
CEO
For worldwide organisational issues.