IBLCE in the Americas & Israel
First Impression Specialist
First Point of Contact for IBLCE in the Americas & Israel. For customer service for certification, recertification, certification verifications, name changes. Andreina habla Español and parla Italiano. Support for candidates and IBCLCs with a last name beginning with the letters Q-Z.
For customer service for certification, recertification, certificates and ID replacement. Support for candidates and IBCLCs with a last name beginning with the letters A-H.
For customer service for certification, recertification, CERPs Short-Term Providers, and the IBCLC Care Award program. Support for candidates and IBCLCs with a last name beginning with the letters I-P.
Customer Relations Team Manager
For customer service for certification, recertification, medical accommodations, Pathway 3 applications and CERPs Long-Term Providers. Maria habla Español.
Saray Hill, IBCLC
Director of Promotion & Advancement for the Americas and Israel
For promotion and development of the IBCLC credential in the Americas and Israel. Saray habla Español.
IBLCE in the Asia-Pacific and Africa
For all exam and recertification questions as well as educators applying for CERPs for programs.
Karolyn Vaughan, Ph.D., IBCLC
Director of Promotion & Advancement for the Asia-Pacific and Africa
IBLCE in Europe, the Middle East & North Africa
For recertification, CERPs, and all general questions in English, German (Carole spricht Deutsch) and French (Carole parle Francais).
Ilse Bichler, IBCLC
Director of Promotion & Advancement for Europe, the Middle East & North Africa
Ilse spricht Deutsch.
Please note—IBLCE does not discuss ethics questions by phone. Please email firstname.lastname@example.org. For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.
For Travel Management and Event Planning
International Office Manager
For vendor relationships and list questions.
Manager, Global Database Administration
For administration of the online application system (English only) and certification and recertification guide updates. Sarah habla Español and parle Francais.
Global Relations Manager
For non-English application processing and coordination with regions.
Global Certification Manager
For worldwide exam seating administration.
Kelley Pederson, MBA
Manager, Global Digital Communications & Committees
For website questions.
Eileen LaGreca, CPO
Director, Finance and Internal Operations
For accounts payable and reimbursements.
Rebecca Puckett, MPH, IBCLC
Director, Examination Development
Pam Weber, CAE
Deputy Executive Director, Certification Operations and Special Initiatives
For global operations management of certification and recertification.
Sara Blair Lake, J.D., CAE
For worldwide organizational issues.