Please locate the region of the world which serves you!
IBLCE in the Americas & Israel
For communications with the Americas and Israel at this time, please send emails to this address: firstname.lastname@example.org
March 13th, 2020
For AMS customer service for certification, including Pathway 3 Verification Plans; recertification; worldwide examination seating. Support for candidates and IBCLCs with a last name beginning with the letters A-H.
For AMS customer service for certification, including Pathway 3 Verification Plans; recertification; certificates; ID replacement; and IBCLC Care Award Program. Support for candidates and IBCLCs with a last name beginning with the letters I-P.
For AMS customer service for certification, including Pathway 3 Verification Plans; recertification; CERPs Short-Term Providers and Long-Term Providers; certification verifications and name changes. Support for candidates and IBCLCs with a last name beginning with the letters Q-Z. Munira is conversant in French.
Saray Hill, IBCLC
Director of Promotion & Advancement for the Americas and Israel
For promotion and development of the IBCLC credential in the Americas and Israel. Saray habla Español.
IBLCE in the Asia-Pacific and Africa
Customer Service & Office Manager
For customer service.
Karolyn Vaughan, Ph.D., IBCLC
Director of Promotion & Advancement for the Asia-Pacific and Africa
For promotion and development of the IBCLC credential in the Asia-Pacific and Africa.
IBLCE in Europe, the Middle East & North Africa
For customer service in English, German (Sandrine spricht Deutsch) and French (Sandrine parle Français). Sandrine is conversant in Greek.
Director of Operations for Europe, the Middle East & North Africa
For customer service in English, German (Carole spricht Deutsch) and French (Carole parle Français).
Please note—IBLCE does not discuss ethics matters by phone. Please email email@example.com. For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.
Global Database Administration Coordinator
For internal administration of the worldwide online application systems.
For International Office Coordination and Event Planning.
For IT initiatives, vendor, and contract management.
Senior Brand & Communications Manager
For website oversight and digital communications.
Associate Director, Certification and Customer Relations
For oversight of AMS certification and recertification matters, examination accommodations, and worldwide examination seating. Maria habla Español
Director of Global Certification
For operational aspects of the certification program worldwide.
Director for Executive Office and Compliance Services
For matters pertaining to the General Data Protection Regulation.
Chief Administrative & Special Initiatives Officer
For oversight of Finance and Special Initiatives.
Rebecca Puckett, MPH, IBCLC
Chief Examination Officer
Pam Weber, CAE
Chief Operating Officer
For oversight of global operations for certification and recertification.
Sara Blair Lake, J.D., CAE
For worldwide organisational issues.