Professional Staff

Please locate the region of the world which serves you!


IBLCE is currently experiencing higher than normal call and e-mail volumes and is working to respond to all inquiries as quickly as possible. Thank you for your patience.


Please note: IBLCE does not discuss ethics matters by phone. Please email international@iblce.org. For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the Disciplinary Procedures.

IBLCE does not accept Appeals submitted via email, mail, or Fax. All Appeals and related materials should be submitted via ShareFile here (Choose Recipient: White, A.).  For specific information, please reach out to your regional office.

For your protection and privacy, we cannot accept Ethics and Discipline or Appeals materials via email. Any Appeals materials received via email will be deleted.


IBLCE in the Americas & Israel

Customer Service

For communications with the Americas and Israel at this time, please email iblce@iblce.org or contact your certification coordinator below.

Your coordinator may assist you with certification (including Pathway 3 Verification Plans), recertification, examination, name changes, certification verifications, and other enquiries.

Damien Sedlak
Certification Coordinator
• Supports candidates and IBCLCs with a last name beginning with the letters A-L.
Anuka Ulziitugs
Certification Programme Manager
For operational aspects of the certification programme worldwide.
• Supports candidates and IBCLCs with a last name beginning with the letters M-Z.

Promotion & Advancement

Lilly Hubschman-Shahar, DNP, RN, NNP-BC, IBCLC
Senior Director, Strategic Initiatives
For promotion and advancement of the IBCLC and IBLCE in the Americas & Israel, and other special initiatives. Lilly is multilingual: Proficient in Spanish, together with Elementary Hebrew and French.

IBLCE in Asia Pacific & Africa

Customer Service

Nicole Blums
Customer Service
Kerrie Shipley
Customer Service & Office Manager

Promotion & Advancement

Karolyn Vaughan, Ph.D., IBCLC
Director of Promotion & Advancement for Asia-Pacific and Africa
For promotion and advancement of the IBCLC credential in Asia-Pacific and Africa.

IBLCE in Europe, the Middle East, & North Africa

Customer Service

Sandrine Louvet
Customer Service
For customer service in English, German (Sandrine spricht Deutsch), and French (Sandrine parle Français). Sandrine is conversant in Greek.
Carole Iffinger
Director of Operations for Europe, the Middle East, & North Africa
For customer service in English, German (Carole spricht Deutsch), and French (Carole parle Français).

Promotion & Advancement

Mona Sakr, MBBS, MSc, IBCLC
Director of Promotion & Advancement for Europe, the Middle East, & North Africa
For promotion and advancement of the IBCLC credential and IBLCE in Europe, the Middle East, & North Africa. منى تتحدث العربية.

IBLCE International 

Please note — IBLCE does not discuss ethics matters by phone.  Please email international@iblce.org.  For information regarding the Code of Professional Conduct and the Ethics & Discipline process including complaints, please click here. For specific case information, please access the IBLCE Disciplinary Procedures.

Renee Ford
Senior Administrative Coordinator
Contact
For International Office support and administration.
Grace Taber
Senior Communications & Certification Coordinator
Contact
For website and communications questions.
Isabella Galindez
Global Certification Operations Manager
Contact
For administration of the CERPs approved provider programme.
Long Hua
Global Database Administration Manager
Contact
For internal administration of the worldwide online application systems.
Sonja Lupescu
Senior Brand & Communications Manager
Contact
For website oversight and digital communications.
Jhosselyn Vela
Senior Finance & Administration Manager
Contact
For accounting and administration.
Jahaana Nealy
International Executive Specialist
Contact
For IBCLC Care Award and internal administration and support of compliance services.
Avi Kaplan
Director of Technology, Products & Special Projects
Contact
For technology initiatives.
Vivian Ross
Director, Certification & Customer Relations
Contact
For oversight of customer relations in the AMS region including certification, recertification, accommodations, and worldwide examination administration.
Armando Holguin
Director of Finance & Administration
Contact
For oversight of organisation-related finance and administration, and contract management.
Lesley Phillips
Senior Director of Global Certification
Contact
For oversight of the certification programme worldwide.
Susan Brayshaw
Senior Director, Executive Office & Compliance Services
Contact
For matters pertaining to the General Data Protection Regulation.
Sara Blair Lake, J.D., CAE
CEO
Contact
For worldwide organisational issues.