Per IBLCE’s testing vendor, if your examination appointment is cancelled or rescheduled as a result of continued site closures or regional restrictions, you will not be charged in this circumstance and are entitled to one free reschedule for your examination.
Additionally, if you are unable to test due to COVID-19 illness or impact, you should not have to pay the cancellation fee. Follow Prometric’s standard escalation procedure by utilising the Test Taker “Contact Us” form and choose “Request a Refund.”